FAQ
 

RETURNS + EXCHANGES

Due to hygiene reasons, and the way our products are packaged; we are not able to offer any returns or exchanges at this time.

ARE YOUR PRODUCTS NATURAL/ORGANIC?

Natural? Yes.  Cupid's Trick products are made with organic ingredients, but not always certified.

 

DO YOU GROW YOUR OWN INGREDIENTS?

We grow some of our ingredients ourselves including roses, calendula, and lavender.  For any ingredients that we are not currently growing, we use locally sourced ingredients whenever possible.

 

ARE ALL OF YOUR SCENTS UNISEX?

Yes.  Cupid's Tricks scents are gender-neutral, and they take on their own unique scent depending on who is wearing them. 

 

ARE ALL SCENTS SAFE FOR SENSITIVE SKIN?

Yes.  All of our scents are carefully created and catered to people with sensitive skin.  We don't use any harsh dyes or chemicals, and all-natural simple ingredients. For people who have highly sensitive skin, we recommend a patch test, as some of the ingredients in our products can interact differently on different people. 

 

DO YOU OFFER SAMPLES?

We currently do not offer product samples to retail customers, or wholesale buyers.   If you are a retail store owner, who would like to carry our products in your store, we can drop by your store (within Victoria) to let you experience our products in person.  We understand that it can be difficult to fully experience a scent combination through reading a description, so we're also more than happy to answer questions about our products via email or Instagram

 

IS RESIDUE AND COLOUR CHANGE NORMAL?

Yes.  Due to the natural plant matter in some of our scents, any residue that appears at the bottom of our perfume oils is not only normal but expected, since we do not use any preservatives in our products.

WHAT SHIPPING OPTIONS FOR YOU OFFER?

All orders (shipped within Canada) will be shipped via Canada Post, at a flat rate, based on the size of each parcel.  The selected shipping fee for each order will be added to your order at checkout. Adjustments to the selected shipping option may be required based on the items being ordered, at which time an email will be sent to you with details and any fee adjustments outlined.

Here are the current shipping options and fees:

XpresspostTM (in bubble envelopes).

  • Next-day shipping within BC, and 2 days shipping nationwide.

  • Small (up to 247 mm x 190 mm)  within BC $12.49  or nationwide $17.14

  • Large (up to 400 mm x 292 mm)  within BC $18.67 or nationwide $30.22

Flat Rate Boxes  (maximum weight of 5 kg)

  • Small (10.375″ x 14″ x 2.125″)  nationwide $17.99

  • Medium (15.375″ x 10.25″ x 4.75″)  nationwide $22.99

  • Large (15.75″ x 11.8125″ x 7.50″)  nationwide $29.99

*Flat rate shipping fees are subject to change based on Canada Post rates at the time of shipping.